Policies and client documents
Clear information about how the service works
These documents explain your rights, how information is handled and the standards Connected Minds follows.
Before downloading: Word documents may open in your browser or download to your device. Please contact Connected Minds if you require a different accessible format.
Privacy NoticeHow personal information is collected, used, shared and protected.
Client & Advocacy Partnership AgreementService scope, responsibilities, fees, communication and boundaries.
Complaints PolicyHow to raise a concern and what happens next.
Safeguarding & Child Protection PolicyHow concerns are recognised, recorded and reported.
Equality, Diversity & Inclusion PolicyInclusive, accessible and neuroaffirming service commitments.
Data Protection PolicyData-protection principles, security, lawful basis and rights.
Data Retention & Disposal PolicyHow long records are kept and how they are securely deleted.
Information Sharing PolicyWhen and how information may be shared.
Professional Boundaries PolicyCommunication, social media, safety and professional relationships.
Client Welcome PackAn overview of the service and what happens next.
Self-Referral FormComplete this form when invited to begin the referral process.
GDPR Consent FormRecords consent and communication preferences where required.